Your questions answered

No. The one-time enrollment fee of $450 provides a lifetime of protection.  There are no additional fees.  The Plan covers the transportation of a loved one home, or arranging a direct cremation at the place of death. 

If the family should request any services at the place of death before transportation, such as a viewing or ceremony, there would be additional cost for this.

All professional services to assist the family make arrangements. One copy of the death certificate. A suitable shipping container.  The airline fee for transportation.  The transportation from the inbound airport to the destination funeral home.

Or, if requested all services & charges to arrange a direct cremation at the place of passing, and returning the cremated remains to the family.

Any additional requested services such as a viewing or service at the place of passing before funeral transportation is arranged.

The Plan covers a death 75 miles, or further, from a participant’s legal U.S. residence.  Including worldwide travel.

The Plan is effective as soon as you submit the online enrollment form & payment.  You are immediately assigned a unique membership ID credential, which is auto-emailed to you.  Along with a link to access your member online portal, where you can check & update your personal information.  Your hard copy membership pack is mailed to your legal U.S. residence within 7 days. If you purchase the Plan while away from your residence, you MUST return to your home address before the Plan takes effect.

A participant receives a welcome letter, a plastic, credit card-sized membership ID card, and a change-of-address form. Along with contact information to update any participant details.  Members now also receive instructions for creating a login to a bespoke membership digital portal to easily manage their travel plan records and submit any changes/edits.

Enrollment packs are mailed to participants within 48 business hours via USPS.  Typically taking 7-10 days to arrive.

A ‘legal residence’ shall mean the participant’s fixed and full-time U.S. address.  For verification purposes, the Travel Plan Team may request supporting documentation.  Legal residence is verified by registered voting, taxes, driving license, etc.

Upon enrollment in the Plan, you will receive a Change of Address notification form.  If you move your permanent U.S. residence, you must submit a Change of Address to the  Travel Plan Administration Team.  Either using your member digital portal or by email/snail mail.

No.  There is no age restriction for enrolling in the Plan.  Any individual with a ‘legal U.S. residence’ may apply. [We have enrolled families: 2 adults + 2 teenagers – with 2 x Couple Plans.] Making the Travel Plan a great, inexpensive travel protection for your whole family.  This means a $437.50 payment per family member for LIFE.  Most travel and insurance plans cost around $500 annually for the same level of death/repatriation cover, or $250 per trip.

A participant may spend a period of up to 180 days within a 12-month period at an alternative address. If a period exceeds 180 days (in one year), the address at which they were residing will be considered their legal address

The Plan covers all travel, but any continuous period away from your residence that exceeds six months in a one-year period would result in the location you resided in for the duration of that extended stay being considered your legal address for the purpose of the Plan.

No. If you enroll in the Plan while away from your U.S. residence, you MUST return before the Plan comes into effect.

The family must contact the Travel Plan Support Team on the designated phone line provided at enrollment for the participant and on the membership ID card.

The Team will then coordinate all funeral shipping arrangements for the family to return their loved one home.  Keeping the family informed of the process.

There are no reimbursements for arrangements already made by a family before contacting the Travel Plan Team.  Therefore, it is important that you ensure your family is informed of your enrollment in the Plan and provided with details. 

Yes. In consultation with the TPP Team, the family can nominate the receiving funeral home.

The Support Team keeps the family notified of all steps during the process of coordinating arrangements. The family can contact the team at any time.

This can vary depending on the circumstances surrounding the death, and whether it is a domestic or International transfer. It can usually take between 10 to 21 days.

If a death was sudden or accidental, a coroner may be involved and a cause of death may need to be determined before a death certificate is issued.  Once all the required legal documentation is secured, the TPP Support Team will make arrangements, and schedule the return transportation.

You do not need a funeral plan to enroll in the Travel Protection Plan.  Your family can select a receiving funeral home at the time if the Plan is enacted. 

This is a unique feature of the DFS Travel Plan.  It is a Direct-to-Consumer stand-alone plan.  It has been commonly packaged & sold by funeral homes WITH a funeral plan.  But you do not need a funeral plan/home to access this affordable & valuable plan for your family.

If you do not currently have a funeral plan, we can help you select & connect with a provider through our extensive DFS Memorials network of vetted direct cremation providers.

Yes.  If you already have a Preneed Funeral Plan, the Travel Protection Plan makes a Peace of Mind supplement to your existing plans.  It will ensure your family incur no expenses to return you home for funeral arrangements.

As long as you enroll in the U.S. before traveling to Mexico, you may spend up to 180 days within a 12-month period at your residence in Mexico, and the Plan will cover your repatriation. 

If your stay in Mexico exceeds 6 months without returning to your U.S. home, your address in Mexico will be considered your permanent address (for the purpose of the Plan).

There is no family plan at present, but we do offer a Couple’s Plan at a discount.  A family of 4 can purchase 2 x Couple’s Plans to receive a $50 reduction.

We can help you make a pre-plan for funeral shipping, but this is different to the cover offered by the Travel Protection Plan by DFS.  Contact us if you need assistance or a quote for preplanned funeral transportation.

Our team is here to help you with any questions you may have.  Feel free to email or phone us.